Since this Customer has Rad flag(Blocklist).We're unable to process the OTL linkto the customer.
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Email confirmation
To:
Action:
Body:
We Received a support Request from the following Email address
Email address :
Also, your RN User Id () is mentioned in the body of the email.
Can you please CLICK HERE to
confirm your email and proceed the action “”
PS : The aforementioned OTL Link is active for the next 24 hours
only.
Email Details
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Generate OTL
OTL Sent
Legitimate User
Approval for cancel
Smart hub intelligence
Email confirmation
To:
useremail
Subject:
Not Submitted from the correct email address
Body:
Thanks for reaching out us.
Unfortunately, you haven't send the AC request from the email
address registered with your RouteNote account, so I'm unable to process this for you
just yet.
This is in relation to the RouteNote account with the username
[username] and UID [user id]
Please send AC request again and be sure about the email
address associated with your RouteNote account.